xbaji's commitment to responsible gaming
When entertainment becomes a problem, seeking help is the courageous choice. At xbaji, we are committed to protecting every player — from setting safe limits to self-exclusion.
Our protection tools
xbaji believes that informed and controlled play is true entertainment. That is why we have put multiple protection measures in place.
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a specified waiting period.
Session Time Limit
Set a time limit for each session. When the set time is up, you will be logged out or prompted to take a break, so you can play with awareness.
Self-Exclusion
If you feel betting is getting out of control, you can exclude yourself from your account for a set period. Both short-term and long-term exclusion options are available.
Time-Out Feature
Need a break? Take a time-out from 24 hours up to 30 days. During this period your account will be completely inactive — no bets, no deposits are possible.
Loss Limit
Set in advance how much you are willing to lose over a given period. When that limit is reached, you will be automatically warned or betting will be stopped.
24/7 Support
xbaji's support team is available 24 hours a day in both Bengali and English. Contact us via live chat or email for any questions related to responsible gaming.
The principles of responsible gaming
We follow certain core principles to ensure every player's experience at xbaji remains positive and controlled.
Entertainment is the only purpose
Online betting is an entertainment activity, not a tool for earning money. Always remember while playing at xbaji that you are playing solely for entertainment. Never play with money you cannot afford to lose.
Set a budget in advance
Decide how much you will spend before you start playing. The minimum deposit at xbaji is ৳500. Set a budget and stick to it — it is wise not to increase your budget in the hope of winning more.
Do not chase losses
Trying to recover lost money by placing bigger bets is highly risky. This behaviour is an early sign of gambling addiction. If you lose, take a break and keep a clear head.
Take regular breaks
Playing for long stretches without a break weakens your ability to make decisions. Take a break at least once every hour. Use the time-out and session limit features to keep yourself disciplined.
Do not play under emotional stress
Avoid betting when you are angry, frustrated, depressed, or under mental stress. Decisions made in these states are often harmful. Put your mental wellbeing first.
Protection from minors
xbaji is for those aged 21 and above only. If your device is within reach of minors, always log out of your account and keep your password secure.
Recognise the warning signs of a problem
If any of the following signs appear in you, seek help immediately.
Trying to recover lost money
Being unable to stop after a loss and trying to make up for losses by placing bigger bets.
Hiding from family or friends
Concealing your betting activity from loved ones or lying about it.
Spending beyond your limits
Going beyond your set budget and playing with emergency funds or borrowed money.
Unable to stop
Being unable to stop even when winning, always feeling the urge to play "just a little more".
Impact on daily life
Feeling that betting is having a negative effect on your work, studies, or relationships.
Emotional instability
Feeling uncomfortable, anxious, or irritable when not playing — this is a clear sign of addiction.
How to activate protection
After logging in to xbaji, activate the following features from your account settings.
Set a deposit limit
Log in to your account, go to "Account Settings" → "Responsible Gaming" and set your daily, weekly, or monthly limit. Lowering the limit takes effect immediately; a 72-hour waiting period applies for increases.
Activate time-out
From the same settings menu, choose a time-out of 24 hours, 7 days, 14 days, or 30 days. During this period the account will be completely inactive — no bets, deposits, or withdrawals will be possible.
Request self-exclusion
Fill in the self-exclusion form for a long-term break. You can take an exclusion from 6 months up to 5 years. To cancel an active self-exclusion you will need to contact the support team and complete an adequate cooling-off period.
Review your betting history
From the "Transaction History" section you can view details of all your betting activity, deposits, and withdrawals. Regularly reviewing your own playing patterns is part of responsible behaviour.
Contact us for help
If you have trouble setting up any of the tools above, or if you feel concerned about your betting, contact xbaji's 24/7 support team via live chat or at [email protected]. Our trained team will assist you with empathy.
The door to help is always open
There is no shame in having a problem with betting. Asking for help is the smart thing to do. xbaji's support team is always ready to guide you in the right direction. Also, talk to a family member or a trusted friend — do not face this problem alone, seek help.
Get instant help in Bengali and English, 24/7.
[email protected] — write to us about anything related to responsible gaming.
If you or someone close to you is suffering from gambling addiction, consulting a professional mental health specialist is the best course of action.
Frequently Asked Questions
Answers to common questions about responsible gaming.
Enjoy xbaji safely
Play responsibly and let entertainment stay entertainment. Browse our game sections or read the FAQ.