Your Privacy Is Our Responsibility
At xbaji, every piece of your information is protected with SSL encryption and strict security protocols — because your trust is our most valuable asset.
Introduction
xbaji is a safe and trusted online betting platform for players in Bangladesh. Properly managing the personal information you share with us while using our services is our top priority. In this privacy policy, we clearly explain what kind of information xbaji collects, why it collects it, how it is used and stored, and what rights you have.
This policy applies to the xbaji platform's website, mobile version, and other digital services. By creating an account or using our services on xbaji, you are considered to have given your consent to this privacy policy. Please read this policy carefully before using our services.
Our services are available only to those aged 21 and above. We do not intentionally collect any information from minors. If we are informed that information from a minor has been collected, we will delete that information immediately.
1. Information Collection — What We Know About You
Information You Provide Directly
When you create an account or use our services on xbaji, the information you provide yourself includes:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Identity verification documents (copy of national ID card or passport — where applicable)
- Transaction details (bKash, Nagad, Rocket, Upay, or bank transfer details)
- Messages and questions you send via support chat or email
Automatically Collected Information
When you use the xbaji platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time spent on the platform and pages visited
- Login time and session information
- Betting activity logs (game type, amount, result)
- Information collected via cookies and similar tracking technologies
2. Why We Use Your Information
xbaji uses your information only for specific and legitimate purposes. We never sell your information or transfer it to unauthorized third parties.
Account Management and Verification: Your registration information is used to confirm your identity, keep your account secure, and prevent fraudulent activity.
Transaction Processing: Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Support: Your information is used to provide quick and effective solutions to your issues via live chat or email.
Platform Improvement: Anonymous statistics are used to analyze user experience and make xbaji more improved, reliable, and user-friendly.
Promotional Communications: Bonus offers, campaigns, and important notifications are sent based on your consent. You can opt out of these communications at any time.
Ensuring Security and Compliance: Information is used to prevent fraud, money laundering, and other illegal activities, and to maintain compliance with our regulations.
3. Cookies and Tracking Technologies
Cookies are small data files stored on your device. Cookies are used to keep the xbaji platform functioning properly and to improve your experience.
Types of Cookies
- Essential Cookies: These are required for the platform's core functionality — maintaining login sessions, verifying security tokens, and so on. The service cannot be used without them.
- Analytics Cookies: Anonymous data is collected to understand how users are using the platform. This information is used to improve platform performance.
- Preference Cookies: Used to remember your language preferences, interface settings, and similar choices, so you do not need to configure settings again each time you log in.
Cookies can be disabled from your browser settings, though this may limit some functionality of the platform. xbaji does not use cookies from third-party advertising networks.
4. Information Storage and Security
Data Retention Period
xbaji stores your information only for as long as necessary. All relevant information is retained while your account is active. Even after an account is closed, some information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.
Financial transaction records are retained for an extended period in accordance with legal requirements. Once retention is no longer needed, information is securely deleted.
Security Measures
xbaji uses industry-standard security technologies to protect your information:
- 256-bit SSL encryption — on all data transmissions
- Password hashing — no one can read your password
- Two-Factor Authentication option
- Regular security audits and vulnerability assessments
- Server-level firewall and access controls
Important Warning: xbaji will never ask for your password or full payment details via email, chat, or phone. If anyone requests such information in the name of xbaji, report it immediately to [email protected].
5. Sharing Information with Third Parties
xbaji does not sell your personal information to any third party. However, limited information may be shared in certain specific situations necessary for operating our services:
Payment Processors
Necessary financial information is provided to the relevant payment gateways to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These third parties are governed by their own privacy policies.
Technology Service Providers
Only the necessary and minimum information is shared with technology partners who assist in operating the platform (such as hosting services and game software providers), and they may use this information only for contractually agreed purposes.
Legal Authorities
xbaji may be required to provide relevant information in response to court orders, legal obligations, or valid requests from investigating authorities.
Business Transfers
In the event of a merger or acquisition involving any part of xbaji's business operations, your information may be transferred to the new entity. You will be notified in advance, and the protections of this privacy policy will remain in place.
6. Your Rights Regarding Your Information
Right to Access
You can request to know what information xbaji holds about you. We will provide the information within 30 business days.
Right to Rectification
If there is any error in your stored information, you can request that it be corrected. This can be done through account settings or via support channels.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained to fulfil legal obligations.
Right to Restrict Processing
In specific cases, you can request that the use of your information be restricted, particularly when the accuracy of the information is in dispute.
Right to Data Portability
You can request to receive your personal information in a structured, machine-readable format.
Right to Object
You can object to the use of your information for marketing purposes. We will stop this use immediately upon receiving your request.
To exercise any of the above rights, email us at [email protected]. After verifying your identity, we will respond to your request as quickly as possible.
7. Protection of Minors
All services on xbaji are for those aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is in place at the time of account creation.
If a parent or guardian learns that their child under the age of 21 has provided information on xbaji, please notify us immediately at [email protected]. We will promptly delete that information from our system and close the associated account.
Responsible gaming is a core part of our commitment. To learn more, visit our Responsible Gaming page.
8. Policy Changes and Updates
xbaji may update this privacy policy from time to time. Amendments may be necessary due to service improvements, new legal obligations, or technological changes.
If any significant changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification of the changes to your registered email (for significant changes)
- May display a notification after you log in to the platform
If you continue using xbaji after changes take effect, you are considered to have consented to the updated policy. We therefore recommend checking this page regularly.
9. Contact Us
Any questions about privacy?
If you have any questions, comments, or requests about this privacy policy, please contact our support team. We are ready to assist you in Bengali and English, 24/7.
Email: [email protected]
Live Chat: Log in to the platform and get direct support — 24 hours a day, 7 days a week.