xbaji FAQ — Answers to All Your Questions

The xbaji VIP program has five tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers weekly cashback, special offers, and priority support. The higher the tier you reach, the more benefits you enjoy. By playing regularly, you can naturally move up step by step.

Each week, a set percentage of your total bet amount is added to your account as cashback. The rate varies by tier: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. Cashback is generally added automatically at a scheduled time each week.

There is no fixed schedule for VIP tier changes — it depends on your ongoing activity. The more you play and the more active you stay, the faster you can move to a higher tier. xbaji automatically monitors your progress and upgrades your tier as soon as you qualify.

Yes, Diamond is the highest tier in the xbaji VIP program. It offers weekly cashback of up to 0.8%, along with priority customer support and exclusive offers. It is xbaji's top reward for regular and dedicated players.

After registering with xbaji, you generally start at the Bronze tier. At this tier you can earn up to 0.2% cashback per week. By playing regularly, it is possible to reach Silver, Gold, Platinum, and ultimately the Diamond tier. Each tier has its own benefits.

The xbaji support team is active 24 hours a day, 7 days a week — morning or midnight, you can reach out for help at any time. There are no breaks on holidays or festival days either. You can get immediate assistance via live chat or email.

xbaji support is available in both Bengali and English. The option to communicate in Bengali has been specifically provided for players in Bangladesh, so issues can be resolved easily without any language barrier. Contact us in whichever language you prefer.

For a faster resolution, have the following ready before you get in touch: your account username or registered email, the approximate time the issue occurred (BST), and the relevant transaction ID or a screenshot. This helps the support team identify and resolve the issue quickly.

xbaji has two support channels: Live Chat — chat directly on the website for the fastest resolution; and Email — write to [email protected] for complex or detailed issues. Support is not provided by phone or WhatsApp.

Yes, every email sent to [email protected] receives a reply. Complex issues or matters involving documents are generally better sent by email, since it is easy to attach screenshots and detailed transaction information. For immediate assistance, live chat is more effective.

Some common signs: spending more money than your budget allows, repeatedly placing bets to try to recover lost money, hiding your gambling from family or friends, lying about the amount you have lost, and feeling uncomfortable when you are unable to play. If you notice these signs, visit xbaji's responsible gaming page or speak directly with the support team.

xbaji strictly follows an age verification policy. Only those who are 21 years of age or older may register and play on this platform. Minors are not permitted to open an account, and any such accounts are permanently closed.

Yes, xbaji offers cooling-off and self-exclusion options. With cooling-off, your account can be placed on a temporary break for a set period. With self-exclusion, your account can be fully closed for a longer term. Contact the support team via live chat or email for either of these.

Yes, on xbaji you can set a deposit limit for yourself — on a daily, weekly, or monthly basis. This is an important tool for responsible gaming. Contact the support team to set a limit. Lowering a limit takes effect immediately, but increasing one takes some time.

If you notice signs of problem gambling in a family member, let our support team know. xbaji can review the situation and take steps to impose limits or close an account at the request of a third party. For such matters, contact us by email with full details: [email protected].

You can deposit on xbaji using five methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla, BRAC, or Islami Bank can be used. The minimum deposit amount for all methods is ৳500.

To deposit with bKash, first log in to your xbaji account, go to the deposit page, and select the bKash option. Send your payment to the xbaji bKash number shown, then enter the transaction ID in the deposit field. The minimum amount is ৳500. Transactions are usually verified quickly.

If the deposited amount has not appeared in your account, first confirm the transaction ID from the messages or history of your payment method (bKash, Nagad, etc.). Then contact xbaji via live chat or at [email protected], mentioning the transaction ID, amount, and time. The support team will verify and resolve the matter promptly.

xbaji itself does not charge any additional fee on deposits. However, your payment provider (such as bKash or Nagad) may apply a small charge according to their own policy. To confirm this charge, check directly with the relevant payment service's app or website.

Yes, Nagad is a fully supported payment method on xbaji. The process is the same as bKash — log in to your account, select the Nagad option, send the payment to the designated number, and submit the transaction ID. The minimum amount is ৳500. The support team is available to help with any issues.

Withdrawal requests on xbaji are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Having your account verification completed at the time of withdrawal makes the process smoother.